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Softub Troubleshooting

No Lights on the GFCI or Control Panel

  • Check to ensure that the outlet has power by plugging a lamp or similar object into the same plug
  • Push the test and reset buttons on the GFCI
    • If there is power at the outlet and the GFCI will not reset: Replace GFCI.


No Lights On the Control Panel & the GFCI Light is On
  • Push the test and reset buttons on the GFCI
    • If the lights on the control do not come back on this may indicate a need for a new upper control or circuit board. Please call service center for diagnostic technical support to ensure you purchase the correct part.


Power Light is Blinking
  • Push the reset button on the control panel then unplug & plug your pump back in
  • If the light still blinks: Replace circuit board



  • Water in tub is not getting warm enough (104 max temp)
  • Be sure to use an accurate temperature measuring device and set dial/control pad at 10 then wait until motor stops running (Please note: The first time you fill your Softub with water it may take several days to reach 104F)
    • Is the pump running? Softubs are designed to draw heat from the running motor to heat the water. If your pump is running your tub WILL heat.
    • If the pump is running: How long does it run at one time? If your motor is short cycling or turning itself on and off at quicker intervals than normal you may need a new circuit board or pump.
  • If the pump is running and shutting off too soon replace the circuit board.


  • If the pump is humming instead of running and possibly tripping your house breaker:
  • Replace the pump


Leakage From the Hydromate

  • First, check the connecting blue & red hoses on your motor (the red hoses are found inside the Hydromate foam shell)
  • If leakage is from the blue or red hoses, tighten/replace hose clamps.
  • If the leakage is from the pump, check the area between the motor and the pump housing. Corrosion in this area implies long term leakage.
  • Replace pump or pump seal. (Please note: Corrosion seen in this area suggests a shorter motor life)


Leakage From Tub

  • Turn Hydromate off and allow your tub to leak until the water level stabilizes. This water line is just below the area that is leaking.
  • Check the gaskets and wall fittings .
  • Check for any cracks or holes.

(Note: It is very uncommon for the plumbing inside the tub walls to leak or defect.)




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Softub® is a registered trademark of Softub, Inc.
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